HOW DO YOU PROCESS THE ORDERS?
Once the order is placed online, we will verify the information to make sure the shipping information is valid. The process may take 12hrs - 5 days. After that, the orders will be packed and sent to its destination.
During this process, we will be sending an email to the customers informing the orders are on its way with the tracking number on it.
If an information is incomplete or inaccurate, we will be sending an email to the customers to update the information with us. If we don’t receive any reply for more than 3 tries, the order that was placed will be canceled.
HOW DO I CANCEL MY ORDER?
You may cancel an order by sending us an email at firstname.lastname@example.org. A request must be sent within 12 hrs after placing the order on our website. After sending the product it is not possible to cancel the order.
WHAT IF I TYPED IN THE WRONG INFORMATION?
You may also send us an email at email@example.com to update and correct your information. A request must be sent within 12hrs after placing the order on our website.
WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept payments via Mastercard, Visa, Paypal, Apple Pay and American express.
HOW SECURE IS MY PAYMENT INFORMATION?We are using Shopify E-commerce platform that has SSL certificate. All payment information is encrypted and secured by Stripe and Paypal.
HOW MUCH IS SHIPPING FEE?
For a limited time, all products are free shipping. Except free products, in this case, you pay only shipping.
HOW LONG IS THE SHIPPING?
Our Shipping time typically takes 10-20 business days and depending on how fast customs in your country processes the package.
The duration depends on the shipping method and the destination country:
|USA, Australia, New Zealand, Spain, France||7-15 business days|
|Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, Germany, Ireland, Latvia, Luxembourg, Malta, Netherlands, Norway, Sweden, Switzerland, United Kingdom||10-20 business days|
|Others Europe||15-30 business days|
|Other Countries||15-35business days|
Many of our items are sourced in bulk from global suppliers. This will depend on the country destination: Our fulfillment center is currently overseas. We ship worldwide so delivery times will vary depending on your location and country.
Please do note as well that customs inspections can be a factor during shipment. No matter what happens, rest assured you will receive your items within the 6 weeks time period.
Order Tracking: We will send your package tracking information within 5 business days of your order leaving the warehouse to the email address and/or Messenger you provided during checkout.
Using the tracking number sent to you by email, refer to the chart below where you can track your package on these websites in your respective final destination.
Have a question, or want an update on your order?
Write to us at firstname.lastname@example.org, click on messenger button, call us or track your order here. We're always happy to help!
Reach us at
+1 (929) 999-1897
We're based in California,USA and our office hours are Monday-Friday 8am-4pm PDT - we respond to most emails within a 1 business day, but if you don't get a response from us, please check your spam bin!
I ORDERED 2 (OR MORE ITEMS) BUT I HAVE ONLY RECEIVED ONE?
The orders may be sent separately so you should not worry. The other package may be still on its way.
WILL I HAVE A TRACKING NUMBER?
Yes. once the order and shipping information is verified, the orders will undergo shipment process and we will email you an update with your tracking information on it.
This may happen 1-3 days after placing your order
I HAVE NOT RECEIVED AN ORDER CONFIRMATION?
Often times, it is because the email that was sent to us is mistyped. You can correct it by sending us a request at email@example.com
On normal circumstances, we usually send two emails for every order made. One email to confirm the success in placing your order and another to let you know that your package is on its way with the tracking number on it.
AM I ELIGIBLE FOR RETURNS?If you are not satisfied with the product, you are eligible to return the package 90 calendar days after the product was delivered.